Comparison
Canny vs Featurebase: Pricing Model, Features and Agent Access Compared
Canny prices by tracked users, the people who post, vote or comment on your board. Featurebase prices by seats, the teammates who need full access, and never bills your end users. Both are as of November 2026, from each vendor's own pages. For a third option, see how Canny compares with FeatQ.
FeatQ is our product, so weigh our view of it accordingly.
On this page
The short answer
Both are solid platforms for customer feedback, built around different jobs. Canny is a dedicated product feedback tool: boards, voting, a roadmap, a changelog and AI that captures requests from the tools your team already uses. Featurebase is an all-in-one support suite: help desk, live chat, an AI support agent, a help center and surveys, with a feedback board, roadmap and changelog in the same subscription.
- Canny's bill follows your audience. As you scale, more people voting means a higher tier.
- Featurebase's bill follows your team. More teammates with full access means more seats.
- Both have an API and an MCP server, with different plan gates, covered below.
If you already run a help desk and want a strong feedback tool beside it, Canny fits. If you want to replace your help desk and your feedback board with one vendor, Featurebase fits.
How each one charges
Canny: tracked-user pricing. As of November 2026, the Canny pricing page lists three plans. Free covers 25 tracked users with no time limit. Pro starts at $79 a month billed yearly, or $99 billed monthly per Canny's billing plans article, for 100 tracked users, and climbs in tiers to $1,079 ($1,349 monthly) at 5,000. Business is a custom price from 5,000 tracked users. A tracked user is anyone with an attributed post, vote or comment, the count does not reset each month, and Canny moves you up a tier automatically once you pass your limit, unless you set a monthly spend limit (then it stops tracking new users instead). Your team is cheap to add: Pro includes 10 manager accounts (Free has 5) and unlimited contributors.
Featurebase: seat-based pricing. As of November 2026, per featurebase.app/pricing, Free is $0 with 1 seat. Growth is $29 per seat a month billed yearly or $37 billed monthly, Professional $59 or $75, and Enterprise $99 or $129. Per the seats article, end users never need a seat, teammates who only use Featurebase through an integration such as Slack or Linear do not either, and Professional and Enterprise include 20 and 50 Lite seats, which cannot change post statuses or merge posts. Seats became the pricing metric in the December 2025 pricing update; earlier customers keep their legacy plans.
Featurebase also lists usage add-ons: the Fibi AI agent at $0.49 per resolution, unlimited AI Copilot at $19 per seat a month, and branding removal at $69 a month. For paying yearly, Canny takes up to 20 percent off and Featurebase 20 percent. The plan-by-plan detail is in Canny pricing by tracked-user tier and Featurebase pricing per seat, plan by plan.
What a small team pays at 500 and 5,000 users
Assumptions: a team of 3 who triage requests and change statuses, so each needs a full Featurebase seat and a Canny manager account. "Users" means people who posted, voted or commented, which is what Canny counts. No AI add-ons. Prices per month, as of November 2026.
| Plan | 500 users | 5,000 users | Note |
|---|---|---|---|
| Canny Pro, billed yearly | $279 | $1,079 | 3 manager accounts fit in Pro's 10 |
| Canny Pro, billed monthly | $349 | $1,349 | Same plan, month to month |
| Featurebase Growth, 3 seats, billed yearly | $87 | $87 | End users are not billed |
| Featurebase Growth, 3 seats, billed monthly | $111 | $111 | Same plan, month to month |
| Featurebase Professional, 3 seats, billed yearly | $177 | $177 | Needed for HubSpot or Salesforce |
At 500 users Featurebase Growth is about a third of Canny Pro billed yearly ($87 against $279). At 5,000 the gap is wide ($87 against $1,079), and past 5,000 Canny moves to a custom Business quote.
The picture flips at the small end. With 100 tracked users, Canny Pro is $79, a little under three Growth seats, and it includes up to 10 manager accounts, so a bigger team costs Canny nothing more. Ten people on Featurebase Growth are $290 a month billed yearly. Run your own numbers with your real team size and the people who have a post, vote or comment on your Canny board. The per-seat bill and the per-user bill cross at a different point for every team.
Boards, voting, roadmap and changelog
Both cover the core feedback loop: a public board where customers post ideas and vote, statuses, a public roadmap and a changelog to publish what shipped.
Canny, as of November 2026: every plan includes a public roadmap and a changelog, and the pricing page ticks private boards on every plan, including Free. Changelog emails to end users need Pro or Business, and custom statuses and roadmap columns are Pro and up, per the public roadmap article. Canny's strength is the product side: its pricing page lists automatic feedback capture on every plan, so requests from support conversations reach the board without someone copying them.
Featurebase, as of November 2026: feedback boards and roadmaps are capped by plan (1 on Free, 5 on Growth, 10 on Professional, unlimited on Enterprise), while posts, comments and end users are unlimited on every plan. The changelog sits in its Outbound product next to in-app banners, product tours and emails.
Support suite vs feedback board
This is the real dividing line. As of November 2026, Featurebase's pricing page says the help desk, the Fibi AI agent, feedback, outbound, the help center and reporting all live in the same subscription, with workflows on the higher plans. Its Free plan already includes live chat, an inbox for support tickets and a help center, and surveys such as NPS and CSAT come with every plan (Free is capped at 500 shows a month). A team that pays for a separate help desk, knowledge base and survey tool can replace a stack of vendors with one bundle.
Canny does not try to be a help desk. It pulls feedback in from the support tools you keep: Intercom, Zendesk, Slack and a Chrome extension are listed for feedback capture on every plan of its pricing page (as of November 2026). If your support team is happy where it is, Canny adds a feedback program without moving anyone's inbox.
The trade is focus against breadth. A suite means one bill and one login, but every teammate who needs full access, support agents included, needs a seat. A dedicated feedback tool keeps the product side separate, and you pay for the audience instead.
Integrations and MCP
Canny, per its pricing page and help center as of November 2026: Slack and Intercom on every plan, with notifications to Slack, Microsoft Teams or Discord; Jira, ClickUp, Linear, Asana, GitHub, Azure DevOps, Segment and Zapier on Pro and Business; HubSpot and Salesforce (listed as an add-on), and SSO through Okta, OIDC, Entra ID or OneLogin, on Business. The API is available on all plans.
Featurebase, per its pricing page as of November 2026: Slack, Discord, Intercom, Zendesk, Linear, Jira, ClickUp, GitHub, the automation tools Zapier and Segment, the API and webhooks on Growth and up; HubSpot and Salesforce on Professional, with deal and opportunity linking on Enterprise; Azure DevOps on Enterprise. A Featurebase API key has full access to your workspace.
Agent access. Canny's MCP server works on Free, Pro or Business with the Canny Ideas experience, ships with over 60 tools, and an Owner has to connect first. Featurebase's MCP server is on Growth and up, and AI tools sign in as a teammate and inherit that teammate's permissions. Both connect any remote MCP client over OAuth, such as Claude, ChatGPT or Cursor. So Canny gives agent access on its entry plan, and Featurebase from Growth.
Which one fits which team
Our verdict depends on the shape of your team and your audience, not on which tool is better.
- Pick Canny if you already run a help desk you want to keep, want the API and agent access on the entry plan, or have a large team and a small audience. Its bill does not grow with headcount, up to the manager accounts in your plan.
- Pick Featurebase if you want support and feedback from one vendor, or have a large audience and a small team. Its bill does not grow with the number of people who vote.
- Look at both carefully if you have a large audience and a large support team: the tracked-user tiers and the seat count both climb, and Canny's custom Business quote and Featurebase's per-seat Enterprise price decide it.
If you are leaving Canny for either one, our guide on how to move from Canny covers what you can export and how to keep your voters.
Where a flat per-board option fits
Some teams want neither model: a feedback board whose price does not move with the audience or the team. That is what we built FeatQ for. It is $19 a month per board for the first 25 boards, then $29 a month for new boards. Each board takes up to 10,000 voters, who vote with just an email. Invite unlimited teammates to each board at no extra cost.
The limits are real. FeatQ is a board, a public roadmap and a changelog, with no help desk, no Jira, Linear or CRM integration, no SSO and no AI triage. FeatQ has two roles, owner and teammate, with no custom roles or granular permissions. Each board has its own MCP server that a coding agent can use to pick up requests, connected with a board key rather than OAuth. If you need the support suite, Featurebase does more; if you need the integrations, Canny does more.