Pricing
Canny Pricing 2026: Tracked User Tiers, Real Costs
A factual guide to Canny's Free, Pro, and Business plans, the tracked-user model behind the bill, and the flat-priced option for teams that do not need an enterprise feedback suite.
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Last verified: July 2026
Canny pricing looks simple at the plan-name level, but the amount you pay depends on tracked users: the cumulative count of people who post, vote, or comment. This guide explains what each plan includes, which tracked-user tiers move an account to the next price step, and why an engaged feedback board can become substantially more expensive over time.
FeatQ is a flat-priced Canny alternative: $29 per month or $228 per year with no tracked-user fees and MCP access on every plan.
Pricing was verified against canny.io/pricing as of July 2026. The key public anchors are $0 for Free with up to 25 tracked users, $79 per month billed yearly or $99 per month billed monthly for Pro at 100 tracked users, about $1,349 per month at 5,000 tracked users, and custom pricing for Business above that.
The May 2025 pricing change
In May 2025, Canny replaced its older per-admin plan structure with per-tracked-user pricing. The unit that drives the bill is now the number of people who have participated in feedback, not simply the number of coworkers administering the account.
That change makes older pricing articles unreliable. If a comparison presents Starter or Growth as current plans, or quotes only a per-admin price, it describes the previous model. As of July 2026, the relevant plans are Free, Pro, and Business, with tracked-user tiers determining the cost inside the current model.
Canny's pricing keeps changing
Before May 2025, per archived copies of canny.io/pricing, Canny sold per-admin plans: Free at $0 with unlimited users, Starter at $79 per month, and Growth at $359 per month billed yearly. Starter and Growth included three admins, with extra admins priced from $18 to $36 per month each. On May 8, 2025, Canny replaced that structure with per-tracked-user pricing while grandfathering existing paid customers.
The June 2025 lineup introduced Core from $19 per month billed yearly, or $24 monthly, alongside Pro from $79 per month billed yearly and custom-priced Business. Per archived copies of canny.io/pricing, Core disappeared from the pricing page between May 4 and June 21, 2026. As of July 2026, Pro at $79 per month billed yearly is the cheapest paid tier, so the cheapest paid way into Canny went from $19 to $79 per month within roughly a year.
The free plan itself was not removed. Archived pricing pages from October 2025 through July 2026 show Free at $0 with 25 tracked users, while the old unlimited-users free plan is closed to new signups. Canny's help-center billing article still listed Legacy Free, Starter, and Growth plans as grandfathered on October 12, 2025. By January 18, 2026, that language covered only the old paid Starter and Growth plans, and the free-plan sentence applied only while an account stayed within plan limits.
The price you sign up at is not necessarily the price structure you will be on next year. If you are on an older Canny plan, check your grandfathering status.
Canny's plans at a glance
| Plan | Price | Usage | Included |
|---|---|---|---|
| Free | $0 | Up to 25 tracked users | Unlimited feedback sources and unlimited feedback posts |
| Pro | $99/mo monthly or $79/mo billed yearly | 100 tracked users at the starting published price | Product management integrations, MCP access, segmentation, automation rules, and private boards |
| Business | Custom quote | Unlimited tracked users | SSO, CRM integrations, custom admin roles, and dedicated support |
Free
- Price
- $0
- Usage
- Up to 25 tracked users
- Included
- Unlimited feedback sources and unlimited feedback posts
Pro
- Price
- $99/mo monthly or $79/mo billed yearly
- Usage
- 100 tracked users at the starting published price
- Included
- Product management integrations, MCP access, segmentation, automation rules, and private boards
Business
- Price
- Custom quote
- Usage
- Unlimited tracked users
- Included
- SSO, CRM integrations, custom admin roles, and dedicated support
All prices and plan limits in this table are current as of July 2026.
Plan-by-plan deep dive
Free: a limited starting point
Canny Free costs $0. It includes unlimited feedback sources and unlimited feedback posts, so the post count is not the limiting factor. The meaningful cap is 25 tracked users, which means 25 distinct people who have posted, voted, or commented.
Free can fit a new board with tightly controlled participation or an evaluation where only a few customers will interact. It is less durable as a public feedback channel because even a simple vote turns a person into a tracked user permanently. A healthy launch can consume 25 places without producing a large number of posts.
The upgrade trigger is the 26th tracked user. At that point, the account has moved beyond the Free allowance. Teams comparing free plans should therefore estimate the number of participating people, not the number of requests they expect to collect.
Pro: the working product-management tier
Pro is $79 per month billed yearly or $99 per month billed monthly at 100 tracked users. It adds Jira, Linear, and ClickUp integrations, customer segmentation, automation rules, private boards, and Canny MCP server access. Pro is capped at 10 admin seats.
This is the plan for a product operation that needs more than a public board and voting. The native delivery-tool integrations and segmentation can matter when feedback has to enter an established triage process. The cost still scales with tracked-user volume, reaching about $1,349 per month at 5,000 tracked users.
Two needs push a team beyond Pro even if tracked-user volume is manageable. The 11th admin seat exceeds the Pro cap, and requirements such as SSO or Salesforce and HubSpot integrations belong to Business. Needing one of those capabilities starts a quote-based buying process.
Business: enterprise controls with quote-based pricing
Business has no published fixed price. It provides unlimited tracked users and adds SSO, Salesforce and HubSpot integrations, custom admin roles, dedicated support, and the option to remove Canny branding. A sales quote determines the actual cost.
This plan fits organizations where identity controls, CRM connections, or detailed administrative permissions are requirements rather than preferences. Unlimited tracked users also removes the accumulating usage tiers that define Pro, although it replaces a public price with a negotiated one.
The practical trigger is a requirement, not a public numeric threshold. If SSO, CRM integrations, custom roles, more than 10 admins, or branding removal is mandatory, the account needs Business and a custom quote. That makes accurate budgeting dependent on the sales process.
How tracked-user pricing works
A tracked user is anyone who creates a post, casts a vote, or comments. Those actions are deliberately broad because they represent useful feedback participation. They also mean a visitor does not need to create a new request to affect the bill. Voting on an existing request is enough.
The count never resets. Someone who voted months ago remains part of the tracked total even if that person does nothing in the current month. This makes the model cumulative rather than monthly-active. Forecasting requires estimating how many people will ever participate, not how many will participate in an average month.
When an account exceeds its current tier, Canny automatically moves it to the next price step. The alternative is setting a monthly spend limit. Once the account reaches that limit, tracking pauses instead of creating a larger bill. The choice is therefore between accepting an automatic price increase and accepting an interruption in tracking.
A worked growth example
Consider a product that opens a new Canny board. It can stay on Free while no more than 25 people have posted, voted, or commented. The 26th participant takes it beyond Free. At 100 tracked users, Pro is $79 per month billed yearly or $99 per month billed monthly. If the community eventually reaches 5,000 tracked users, the published price is about $1,349 per month. Above that, Business requires a custom quote. Nothing in this path resets when a launch ends or a previously active voter becomes inactive.
This is why tracked-user pricing deserves more attention than the entry price. Feedback tools are installed to increase participation. When that happens, the same growth that makes the board informative also moves the account through paid tiers. The bill scales with how engaged your users are, not with the value you get; critics have called the model a growth tax.
How to keep a Canny bill under control
Canny provides one direct spending control, and the rest of the work is careful monitoring and plan selection. These are the practical steps supported by the current pricing model.
Set a monthly spend limit
A spend limit prevents the account from automatically moving past the amount you approved. The tradeoff is explicit: tracking pauses when that limit is reached. Treat the limit as a budget guardrail with an operational consequence, not as a way to keep collecting the same data at a lower tier.
Watch participation, not just post volume
Every voter and commenter becomes a tracked user, and that place in the count never resets. A board can have relatively few requests but a large tracked total if each request draws many voters. Budget reviews should therefore focus on the number of distinct participants and the next pricing step.
Audit whether you need Pro features
Separate the core job from the optional workflow. If the requirement is only boards and voting, check whether the paid integrations, segmentation, automation rules, private boards, and approved-client MCP access justify Pro. This will not change the tracked-user rules, but it prevents a team from buying a broader workflow than it uses.
A buying checklist before choosing a Canny plan
The plan names alone do not produce a reliable estimate. A useful buying review separates cumulative usage, gated capabilities, administration, and the response to growth before anyone commits to an annual term or starts a Business conversation.
Estimate people, not requests
Begin with the number of distinct people likely to post, vote, or comment over the life of the board. A modest number of requests can create many tracked users when customers vote, while a larger request list from the same participants can create fewer. The unit to forecast is cumulative unique participation because the count does not return to zero each month.
Use more than one adoption outcome. The 25-person Free cap, the 100-person Pro price, and the roughly $1,349 monthly anchor at 5,000 tracked users show how different levels of participation affect the budget. A forecast that assumes the board remains quiet defeats the purpose of buying a feedback tool.
Separate usage cost from feature gates
Next, write down the capabilities that the workflow cannot operate without. Jira, Linear, and ClickUp integrations, segmentation, automation rules, private boards, and approved MCP access point toward Pro. SSO, Salesforce or HubSpot, custom admin roles, branding removal, or more than 10 admins point toward Business and a custom quote.
This prevents a misleading comparison with Free. An account may have fewer than 25 tracked users and still need a paid capability, or it may need one Business control long before volume becomes large. Price the required plan first, then apply the expected tracked-user volume inside that plan.
Decide what the account should do at the limit
Finally, choose the acceptable behavior when participation exceeds the budgeted tier. Without a monthly spend limit, Canny automatically moves the account to the next price step. With a limit, tracking pauses. Finance may prefer the second outcome, while product and support may consider a tracking interruption unacceptable during a launch.
Record that decision before the board approaches the limit. The useful question is not only how much Canny costs today, but whether the organization has approved a higher tier or accepted paused tracking when engagement grows. That turns a reactive billing surprise into an explicit operating choice.
What Canny does well
Canny offers a mature feedback operation for teams that need one. Autopilot can capture, deduplicate, and triage incoming feedback, while native product-management integrations move selected work into established delivery systems.
Its public board and roadmap make product direction visible, and Business adds the identity, CRM, and permission controls that larger procurement processes may require. These are real strengths, but they are valuable only when the team uses them enough to justify tracked-user pricing or a Business quote.
The common complaints
The central complaint is the connection between engagement and price. A person who adds one useful vote is valuable to the product team, but that person also becomes a permanent tracked user. As a customer community compounds, the bill can compound with it.
Forecasting becomes harder at both ends of the paid range. Pro moves through tracked-user steps automatically unless a spend limit pauses tracking, while Business has no public fixed price. A team planning a successful launch must choose between a higher budget, paused tracking, or a custom sales process.
Feature gates create a second source of friction. A team may need SSO, a CRM integration, or an 11th admin seat without needing the rest of Business. MCP access has its own boundary: Canny has an MCP server, but its documented approved-client and Owner-install requirements do not provide a generic connection path for every standard client.
No per-user fees, live in minutes
FeatQ has no per-user fees. It costs $29 per month, $19 per month billed yearly at $228 per year, or $199 once for the 50-seat Lifetime founding deal. The bill is identical with 10 voters or 10,000, and each board supports up to 10,000 voters. For the typical team that needs to collect requests, rank them by votes, publish progress, and ship the winners, FeatQ is the recommendation.
A FeatQ board can be live in minutes. Create a board and share the link, with no sales call, no Owner-role install, and no migration project. Every pricing option includes the feature board, voting, per-board roadmap and changelog, embeddable widget, and MCP access. That keeps buying and implementation connected: the workflow shown during evaluation is the workflow available after purchase. Review the complete FeatQ and Canny comparison or see FeatQ pricing.
The MCP difference is structural. As of July 2026, Canny's help center lists ChatGPT, Claude, Claude Code, and Cursor as approved clients. Its server requires the Canny Ideas product and an Owner-role first install, with no documented generic standard-MCP-client path. Users on Canny's own public feedback board are asking for standard client support such as Codex CLI. FeatQ instead exposes a standard streamable-HTTP endpoint at featq.com/api/mcp. A bearer board key connects any standard MCP client on every plan, with no role gate or marketplace approval.
Canny is still the right fit when Autopilot triage, native product or CRM integrations, SSO, or custom admin roles are firm requirements and the corresponding price is acceptable.