Pricing
Featurebase Pricing Explained: Plans, Seats, and Real Costs
A current guide to Featurebase's four plans, paid team access, usage extras, and the pricing changes that matter when you build a long-term budget.
The December 2025 pricing change
A seat is a paid login for one person on your team. Per-seat pricing means every teammate who signs in to the dashboard adds their own monthly charge, so the bill grows with headcount. Five people on the $59 Professional plan is 5 x $59 = $295 per month, or $3,540 per year billed yearly.
Featurebase moved from flat plans to per-seat pricing on December 4, 2025. Customers who subscribed before that date keep their old plans. That distinction is essential: the current pricing analysis describes new buyers, not a forced change for every customer already using the product.
A lite seat is a limited login that can only view conversations it is mentioned in. It cannot reply to customers, be assigned work, or change the status of a post. These restricted logins can reduce the number of full paid logins, but only for people whose job fits those limits.
Metered AI is usage-based billing where each AI-handled support conversation costs money on top of the subscription. As of July 2026, Featurebase charges $0.49 for each support conversation its Fibi agent resolves. The final bill can therefore combine full team logins, optional paid agent access, support usage, and branding choices.
This guide uses the current prices on Featurebase's pricing page as of July 2026 and dated archived copies for the history. If your decision is mainly about feature voting rather than the full support suite, start with the direct FeatQ and Featurebase comparison.
Featurebase pricing keeps changing
The current model makes more sense when viewed as one point in a longer sequence. Featurebase has changed plan names, price points, team-access rules, and the primary billing unit as the product expanded from feedback into a combined support and product suite. The pattern is useful budget evidence without being a judgment about why each decision was made.
Per an archived copy of featurebase.app/pricing (Wayback Machine, March 2021), the early lineup used a Starter plan with $20 and $50 price points and tracked-user limits. Per an archived copy of featurebase.app/pricing (Wayback Machine, January 2022), the Pro plan was advertised at $25 per month flat alongside a free plan.
Per an archived copy of featurebase.app/pricing (Wayback Machine, September 2022), the published points were $15, $29, and $74, with each extra admin costing $3 per month. By June 2023, archived pricing showed Free, Growth at $29 with four managers, and Premium at $65 with eight managers. Extra managers on those paid plans cost $10 each.
The next changes arrived quickly. Per archived copies of featurebase.app/pricing (Wayback Machine, June 2023 to January 2024), Growth went from $29 to $40 during 2023. Premium moved from $65 to $82 and then $124. The $82 to $124 change happened in roughly six weeks, and SSO was attached to Premium at the $124 point.
Per archived copies of featurebase.app/pricing (Wayback Machine, August 2024 to December 2025), the company then used a flat five-plan structure. The listed paid plans were Starter at $49, Growth at $99, and Business at $207 with yearly billing. That version remained stable for roughly 15 months.
On December 4, 2025, Featurebase made team logins the primary value metric. The legacy flat plans were Free with one seat, one board, and one roadmap; Starter at $49 with four seats and four boards; Growth at $99 with six seats and eight boards; and Business at $207 with eight seats and unlimited boards. Existing subscribers were grandfathered.
By February 1, 2026, archived pricing showed the current Free, $29, $59, and $99 structure and Fibi at $0.29 for each resolution. Per archived copies of the pricing page (Wayback Machine, May to July 2026), the Fibi amount moved from $0.29 to $0.49 between May 20 and July 11, a 69 percent increase. The free plan remained present in every archived snapshot from 2021 through July 11, 2026.
The practical takeaway is that a forecast needs room for both subscription structure and usage pricing to change. A buyer should record the current plan, the number of full team logins, the use of limited logins, and any paid usage separately. That makes later changes visible instead of burying them in one total.
Featurebase plans at a glance
Featurebase bills yearly by default. Paying monthly costs about 28 to 30 percent more: Growth moves from $29 to $37, Professional from $59 to $75, and Enterprise from $99 to $129 for each full team login. The table below keeps both rates visible so a monthly checkout price is not mistaken for the yearly offer.
| Plan | Yearly rate | Monthly rate | Team access | Included highlights |
|---|---|---|---|---|
| Free | $0 | $0 | 1 seat | Feedback module, unlimited end users, no AI features |
| Growth | $29/seat/mo | $37/seat/mo | Full seats purchased individually | Fibi AI agent, AI copilot, custom domains, basic analytics, integrations |
| Professional | $59/seat/mo | $75/seat/mo | Full seats plus 20 lite seats | API, MCP, webhooks, workflows, SLAs, segmentation, multilingual support |
| Enterprise | $99/seat/mo | $129/seat/mo | Full seats plus 50 lite seats | SSO, identity management, custom admin roles, multi-brand, custom invoicing |
Free
- Yearly rate
- $0
- Monthly rate
- $0
- Team access
- 1 seat
- Included
- Feedback module, unlimited end users, no AI features
Growth
- Yearly rate
- $29/seat/mo
- Monthly rate
- $37/seat/mo
- Team access
- Full seats purchased individually
- Included
- Fibi AI agent, AI copilot, custom domains, basic analytics, integrations
Professional
- Yearly rate
- $59/seat/mo
- Monthly rate
- $75/seat/mo
- Team access
- Full seats plus 20 lite seats
- Included
- API, MCP, webhooks, workflows, SLAs, segmentation, multilingual support
Enterprise
- Yearly rate
- $99/seat/mo
- Monthly rate
- $129/seat/mo
- Team access
- Full seats plus 50 lite seats
- Included
- SSO, identity management, custom admin roles, multi-brand, custom invoicing
Prices and plan details are current as of July 2026. A 10-day trial is available without a credit card, and a Free plan also exists.
Plan-by-plan deep dive
Free: feedback with one teammate login
Free costs $0 forever. It includes the feedback module, one teammate login, and unlimited end users. AI is not supported. The plan is a genuine way to host feedback, rather than a time-limited trial with a payment due at the end.
One login makes the operating model clear. A single owner can manage the feedback surface, but any second coworker who needs dashboard access requires a move into a paid structure. The plan fits evaluation or a tightly owned feedback process better than a cross-functional support operation.
Its customer allowance is broad. End users do not require paid team access and can submit feedback within the module. The limiting factor is internal access and the absence of AI, not the number of customer records.
Growth: the first support and AI tier
Growth costs $29 for each full teammate per month under yearly billing or $37 under monthly billing. It adds the Fibi AI agent, AI copilot, custom domains, basic analytics, and integrations. The plan begins the combined support and product experience.
The $29 headline is the rate for one person, not the total for a department. Three full logins are $87 per month and five are $145 per month when billed yearly. If support, product, and engineering all need normal access, list each person before using the plan price in a budget.
Growth does not include the API, MCP, or webhooks. A buyer that needs programmatic access or an agent connection moves to Professional, even if the other Growth capabilities are enough. That is a feature-based upgrade trigger separate from the number of teammates.
Professional: automation and agent access
Professional costs $59 for each full teammate per month billed yearly or $75 billed monthly. It adds the API, first-party MCP, webhooks, workflows, SLAs, segmentation, multilingual capabilities, and Slack support. It also includes 20 restricted logins.
This is the practical plan for a support operation that needs automation or a product team that wants Featurebase's MCP server. Featurebase announced that server on May 4, 2026. Five full logins are $3,540 per year under yearly billing.
The restricted logins can cover coworkers who only need to read a conversation after someone mentions them. They do not replace normal access for colleagues who reply, accept assignments, or manage request status. Map job actions to access type before assuming all occasional users fit the included allowance.
Enterprise: identity and multi-brand controls
Enterprise costs $99 for each full teammate per month billed yearly or $129 billed monthly. It adds SSO and identity management, custom administrator roles, multi-brand support, Azure DevOps and Azure AD, advanced HubSpot capabilities, custom invoicing, and 50 restricted logins.
This tier is driven by governance and operating structure. SSO, custom roles, and multiple brands can be mandatory for a larger procurement process. Those requirements can put a buyer on Enterprise even when Professional covers the product workflow itself.
The annual math deserves attention. Five full logins cost $5,940 per year and ten cost $11,880 per year under yearly billing. The included restricted access may reduce the number of full logins, but it does not change the rate for people who operate the support or feedback system.
How seat pricing works in real budgets
Start with actions, not job titles. Count every person who must sign in, reply to a customer, accept assigned work, change a request status, configure workflows, or administer the system. Then separate people who only need the limited mentioned-only view. Apply the full rate to the first group.
The following examples use the yearly-billed rates current in July 2026. They show subscription cost before Fibi resolutions, Copilot Unlimited, branding removal, or quota overages. Monthly billing would use the higher $37, $75, and $129 rates instead.
| Full team logins | Growth | Professional | Enterprise |
|---|---|---|---|
| 3 seats | $87/mo, $1,044/yr | $177/mo, $2,124/yr | $297/mo, $3,564/yr |
| 5 seats | $145/mo, $1,740/yr | $295/mo, $3,540/yr | $495/mo, $5,940/yr |
| 10 seats | $290/mo, $3,480/yr | $590/mo, $7,080/yr | $990/mo, $11,880/yr |
3 seats
- Growth
- $87/mo, $1,044/yr
- Professional
- $177/mo, $2,124/yr
- Enterprise
- $297/mo, $3,564/yr
5 seats
- Growth
- $145/mo, $1,740/yr
- Professional
- $295/mo, $3,540/yr
- Enterprise
- $495/mo, $5,940/yr
10 seats
- Growth
- $290/mo, $3,480/yr
- Professional
- $590/mo, $7,080/yr
- Enterprise
- $990/mo, $11,880/yr
A three-person Professional group is $177 per month and $2,124 per year. Adding two more people raises that to $295 per month and $3,540 per year. The price changes because access expands, not because customer feedback volume expands.
This model can work well when a few operators manage a system for many end users. It becomes more expensive when product, support, engineering, and leadership all need full operational access. Model both the initial operator group and the likely group after adoption spreads internally.
The metered extras
Fibi is $0.49 for each resolved support conversation as of July 2026. A resolution is a usage event, so higher support automation creates a higher usage total. The help article still showed $0.29 on the same date that the live pricing page showed $0.49, which is why the current live amount belongs in the budget.
AI Copilot includes 10 conversations per month for each user. Copilot Unlimited costs $19 for each agent per month. This is a second team-based amount: a company can pay the base plan for full dashboard access and add Copilot Unlimited only for the agents who need more than the included conversation allowance.
Removing the "Powered by Featurebase" badge costs $69 per month as of July 2026. Changelog email distribution and translations also use plan quotas with overage charges. Check expected sending and translation volume during procurement so those operational features are not treated as an unbounded inclusion.
A useful forecast keeps four lines: base full-login cost, Copilot Unlimited access, Fibi resolutions, and branding or quota extras. Separating them makes it possible to see whether a change came from team access, customer support volume, or an optional presentation choice.
How to keep a Featurebase bill under control
Use yearly billing when the commitment is already clear
The monthly rates carry about a 28 to 30 percent premium. Growth is $37 monthly instead of $29, Professional is $75 instead of $59, and Enterprise is $129 instead of $99. A short monthly evaluation can be reasonable, but keeping a stable deployment on monthly billing creates a recurring premium for every full teammate.
Assign limited access only where the restrictions fit
Professional includes 20 restricted logins and Enterprise includes 50. Use them for colleagues who only need to see a conversation after being mentioned. Do not plan around them for support agents, assignees, or product operators who need to reply or change status, because those actions require full access.
Check the startup program before purchase
As of July 2026, Featurebase offers qualifying companies 86 percent off and one year of Fibi at no charge. The company must be under two years old and have fewer than six people. That is a significant first-year reduction, but the normal team-login and usage model still matters when the program ends.
Review usage and access as separate systems
Audit who used full dashboard actions and how many paid AI events occurred. Removing an unnecessary full login does not control Fibi usage, and reducing AI volume does not change the subscription. Separate reviews lead to more precise decisions than asking whether the total bill merely looks high.
A buying checklist before choosing a plan
Decide whether you are buying feedback or a support suite
List the modules the organization will actually operate. Featurebase includes a helpdesk, live chat, ticketing, workflows, SLAs, feedback, roadmaps, changelogs, surveys, and a help center. Consolidating those jobs can justify the subscription. Buying the package only for a public voting board changes the value calculation.
Map required capabilities to their first available tier
Growth supplies the AI agent, copilot, custom domains, basic analytics, and integrations. Professional is required for API, MCP, webhooks, workflows, SLAs, segmentation, and multilingual support. Enterprise is required for SSO, identity management, custom administrator roles, multi-brand operation, and custom invoicing.
Count full operators at launch and after adoption
Build two access lists. The launch list covers the people required to configure and run the initial workflow. The adoption list adds colleagues likely to need direct status, assignment, or reply actions later. The second list produces a more durable annual estimate than a minimal checkout count.
Put every variable charge beside the base plan
Estimate Fibi resolutions, Copilot Unlimited agents, branding removal, and any changelog email or translation overage. Then run a low, expected, and high-usage case. This shows whether uncertainty comes mainly from staffing or from customer support volume.
Run the same workflow through each candidate plan
A feature checklist can hide the reason a higher tier is needed. Write one ordinary week as a sequence of actions: customer conversation, internal assignment, request status change, automation, agent access, and reporting. Mark the first plan that permits every required step and identify which single step caused each upgrade.
This exercise also exposes access assumptions. A colleague who appears to be an occasional reader may still need to reply or change status during that weekly sequence. Another colleague may only need the mentioned-only view. Pricing the actual actions prevents both unnecessary full access and an estimate that depends on restricted logins doing work they cannot do.
Set a review point for usage charges
Choose a regular review interval for Fibi resolutions, Copilot Unlimited assignments, email distribution, and translations. The goal is not to suppress useful automation. It is to notice when a usage line has become large enough to change the plan comparison or justify a different operating rule.
What Featurebase does well
Featurebase offers meaningful suite breadth. Its feedback boards, public and private roadmaps, changelog distribution, surveys, help center, live chat, and ticketing can cover much of the customer communication cycle inside one product. The AI layer extends across support work rather than appearing as a narrow writing helper.
The integration catalog is another real strength. As of July 2026, it includes Zapier, Intercom, Linear, Jira, ClickUp, Slack, GitHub, Segment, Discord, Zendesk, HubSpot, and Azure DevOps, with some advanced connections on Enterprise. The company also claims SOC 2 Type II compliance.
The Free plan remains available, and the company's About page says Featurebase is bootstrapped and profitable as of July 2026. These points matter for a buyer assessing access to the product and the business behind it. They do not remove the need to model current team access and usage charges.
The common complaints
G2 showed Featurebase at 4.8 out of 5 from about 49 reviews as of July 2026. That is a strong overall result. The critical themes should be read as user reports rather than universal facts about every account.
Some G2 reviewers report bugs and limited formatting options. Others mention restricted task-management depth or frustration when a needed capability is gated to a higher tier. Those reports are useful prompts for a trial: test the exact content, assignment, and workflow actions your operation needs.
Pricing history creates a separate concern. The model has moved through manager add-ons, flat tiers, paid team logins, and a higher AI resolution charge. Existing pre-December 2025 customers are protected by grandfathering, but a new buyer should still ask how a future change would affect its access and usage forecast.
No per-user fees and a board live in minutes
Voters are the customers who vote and comment on a board, as opposed to the team operating it. FeatQ never charges for each voter and includes up to 10,000. It also does not charge for each teammate. The bill is one flat amount whether 10 customers participate or 10,000 and whether one colleague reads the board or the included 50 do.
FeatQ costs $29 per month, $19 per month billed yearly at $228 per year, or $199 once through the 50-seat Lifetime founding deal. Every payment option covers the same focused workflow: the board, voting, roadmap, changelog, widget, and standard MCP access. There are no support-resolution or branding add-ons.
Setup follows the same narrow scope. Create a board, share the link, and it can be live in minutes without a sales call. This is a better fit when the job is to collect and rank feature demand, show status, and publish shipped work. It is not a substitute for Featurebase's helpdesk, live chat, surveys, help center, or SSO.
MCP is included on every FeatQ plan through a standard streamable-HTTP endpoint and a board-scoped bearer key. Any compatible client can use the five board tools. Featurebase announced its own first-party MCP on May 4, 2026, and places it on Professional at $59 for each full teammate per month billed yearly.
The recommendation depends on scope. Choose Featurebase when its combined support and product suite will replace or improve several systems. Choose FeatQ when you want the feedback board itself to have a fixed price, a short setup path, and direct agent access without paying for a support platform around it.