# Product feedback form

## Introduction and purpose
Thank you for helping us improve [Product name]. This form asks about your experience, the job you use the product for, and the changes that would matter most. It should take about [X] minutes.

1. What best describes you?
   - [Role or segment 1]
   - [Role or segment 2]
   - [Role or segment 3]
   - Other: [Open response]

2. Overall, how satisfied are you with [Product name]?
   - CSAT scale: 1 = Very dissatisfied, 5 = Very satisfied

3. How easy or difficult was it to complete your main task today?
   - CES scale: 1 = Very difficult, 7 = Very easy

4. Which feature do you use most often?
   - [Feature list or open response]

5. What problem does [Product name] solve for you?
   - [Open response]

6. Where do you experience the most friction?
   - [Open response]

7. What is the one improvement you want most?
   - [Open response]

8. How important are the following features to you?
   - Rate each item: 1 = Not important, 5 = Essential
   - [Feature or capability 1]
   - [Feature or capability 2]
   - [Feature or capability 3]

9. How likely are you to recommend [Product name] to a friend or colleague?
   - NPS scale: 0 = Not at all likely, 10 = Extremely likely

10. Is there anything else you would like us to know?
    - [Open response]

11. May we contact you to follow up on this feedback?
    - Yes, contact me at: [Email]
    - No, please keep this response as feedback only

## Thank-you close
Thank you. We review every response and use the combined evidence to guide product decisions. If you requested follow-up, we may contact you for more context.